At Lumora, your satisfaction matters to us.

Returns
You may request a return within 14 days of receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue, and we will arrange a replacement or full refund at no additional cost to you.

How to Start a Return
Contact us via our Contact page with your order number and reason for return, and our support team will guide you through the next steps.

Contact Us
If you have any questions about our refund policy, please contact us through our website.